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Peoplecert ITIL-4-BRM Dumps Torrent & Latest ITIL-4-BRM Test Dumps
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Peoplecert ITIL-4-BRM Exam Syllabus Topics:
Topic
Details
Topic 1
- Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 2
- Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 3
- Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 4
- Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 5
- Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q41-Q46):
NEW QUESTION # 41
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience
- A. 3 and 4
- B. 1 and 2
- C. 1 and 3
- D. 2 and 4
Answer: D
Explanation:
Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.
Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.
NEW QUESTION # 42
Which is an example of an approach to managing a business relationship in a clear domain?
- A. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
- B. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
- C. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
- D. A business relationship manager is provided high-level guidance for customer discussions
Answer: C
Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.
NEW QUESTION # 43
Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools
- A. 3 and 4
- B. 1 and 2
- C. 2 and 3
- D. 1 and 4
Answer: A
Explanation:
Analysis and reporting tools can automatically evaluate data and metrics to determine if a given relationship model is suitable.
Knowledge management and sharing tools provide accessible repositories of models and contextual information to support automated decision-making on applicability.
NEW QUESTION # 44
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?
- A. Gemba walk
- B. Voice of customer
- C. Stakeholder analysis and mapping
- D. Business relationship models
Answer: C
Explanation:
Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.
NEW QUESTION # 45
Which describes the skill of self-awareness?
- A. The ability to understand trends in technology and influence long-term planning
- B. The ability to be introspective and understand one's own behavior
- C. The ability to persuade stakeholders at all levels within an organization?
- D. The ability to question effectively and demonstrate active listening
Answer: B
Explanation:
Self-awareness is defined as the capacity for introspection and understanding one's own behaviors and their effects.
NEW QUESTION # 46
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